Over the years I’ve heard many waterproofing contractor horror stories from residential customers in need of basement waterproofing or basement leak repairs. Unlike electricians and plumbers, waterproofing contractors in Ontario are not regulated; therefore, any person or company with a shovel or excavator can claim that they are a waterproofing contractor or that they are fully capable of waterproofing your basement. The horror stories I’ve heard range from contractors that disappear long before the work is done (once they have most of your money) to waterproofing the wrong place, or gross incompetence and/or unprofessional business practices. The most frequent complaint is that contractors never respond to customer telephone calls for warranty service even though the customer has a lifetime, or other, warranty in their possession. I have written this article because I believe that consumers would benefit the most from waterproofer hiring advice if that advice was provided by a waterproofing contractor. basement waterproofing nj
I don’t believe there is an absolute foolproof way to protect yourself from a contractor’s incompetence and/or lack of professionalism however, you can certainly take several measures to dramatically reduce the likelihood that you will regret having hired a certain person or contractor to waterproof your foundation.
Steps You Must Take Before You Hire Any Person or Company to Waterproof Your Basement:
- Look up the business The information provided by the Better Business Bureau (BBB) includes the business’ rating by the BBB (an indication of the satisfaction of its customers), the accreditation or membership status of the company with the BBB, how long the business has been in operation, as well as information concerning complaints received;
- Look up the business in the Yellow Pages or the Gold Book under the heading “Waterproofing Contractors” as only bona fide waterproofing contractors would choose to advertise under this category; and
- Consider how the waterproofing services are being advertised. A contractor that advertises in directories such as Yellow Pages spends a lot of money doing so therefore, they must be serious about being recognized as a professional company in the industry. If you call a company that posts signs on street lamps or street corners, how likely is it that you will ever find the company, the owner, or even the address of the company if something is not to your satisfaction? Have you ever noticed that street signs, and the like, only appear immediately prior to the rainy seasons? Clearly, these companies are capitalizing on opportunity and are probably not in the business for the long haul.